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Terms of Service
Effective January 1, 2026
These Terms of Service ("Terms") govern your use of dontplayskinlab.com and dontplayskin.com (the "Site") and any purchase you make from Don't Play Skin Lab ("we," "us," or "our"). By using the Site or placing an order, you agree to these Terms, our Privacy Policy, our Shipping & Returns Policy, and our Product Safety & Disclaimer. If you do not agree, please do not use the Site.
1. Who can buy
You must be at least 18 years old, or have a parent or legal guardian's permission and supervision, to place an order. The Site is not directed to children under 13, and we do not knowingly collect information from them.
2. Handmade products
Every product is made by hand in small batches. Color, texture, scent strength, and appearance can vary slightly from batch to batch and from the photos on the Site. Natural butters may look grainy or soften in heat. These differences are part of a handmade product and are not defects.
3. Ingredients and product information
We list every ingredient in each product on its product page and label. We work to keep this information accurate, but we may update formulas between batches. The label on the product you receive is the final ingredient list for that product. Always read it before use.
4. Prices and availability
All prices are in U.S. dollars. Prices, products, and availability can change without notice. Because we make products in small batches, items may sell out. If a pricing or listing error occurs, we may cancel the affected order and refund you in full, even after you receive an order confirmation.
5. Orders and payment
Your order is an offer to buy. We accept it when we ship it. We may refuse or cancel any order, including orders that appear fraudulent or exceed reasonable personal quantities. Payments are processed securely by our payment provider. We do not see or store your full card number. You agree to provide current, complete, and accurate billing and shipping information.
6. Shipping, returns, and refunds
Shipping times, return eligibility, and refunds are covered in our Shipping & Returns Policy, which is part of these Terms.
7. Please contact us before disputing a charge
If something is wrong with your order, email us first. We answer quickly and will work with you to make it right. Filing a payment dispute before contacting us can delay a resolution. We provide our payment processor with order, shipping, and delivery records when responding to any dispute.
8. Product use
Our products are cosmetics for external use only. Use them as directed and follow the guidance in our Product Safety & Disclaimer. You are responsible for reviewing ingredients for any allergies or sensitivities, patch testing before first use, and stopping use if irritation occurs.
9. No medical claims
Our products and Site content are not intended to diagnose, treat, cure, or prevent any disease. Nothing on the Site is medical advice. Talk to a healthcare provider about any skin condition.
10. Intellectual property
The Don't Play Skin Lab name, logo, product names, photos, text, and designs on the Site belong to us. You may not copy, reproduce, or use them for commercial purposes without our written permission.
11. Reviews and messages you send us
If you send us a review, photo, or comment, you give us permission to display and share it on the Site and our social media, with your first name or username. Do not submit content that is false, offensive, or infringes someone else's rights.
12. Disclaimer of warranties
To the fullest extent permitted by law, the Site and products are provided "as is" and "as available." We do not make warranties beyond those required by law, including implied warranties of merchantability or fitness for a particular purpose. Results vary from person to person.
13. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages arising from your use of the Site or products. Our total liability for any claim related to a product will not exceed the amount you paid for that product. Some states do not allow these limits, so they may not apply to you.
14. Indemnification
You agree to hold us harmless from claims arising from your misuse of our products, your violation of these Terms, or your violation of any law or the rights of a third party.
15. Governing law and disputes
These Terms are governed by the laws of the State of New Jersey, without regard to conflict of law rules. Before filing any claim, you agree to contact us and try to resolve it informally for at least 30 days. Any claim that is not resolved will be brought in the state or federal courts located in New Jersey, except that either party may bring an individual claim in small claims court.
16. Changes to these Terms
We may update these Terms from time to time. The effective date at the top shows the latest version. Orders are governed by the Terms in effect when the order was placed.
17. Contact
Don't Play Skin Lab
Email: hello@dontplayskinlab.com
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Privacy Policy
Effective October 8, 2026
This Privacy Policy explains what personal information Don't Play Skin Lab collects when you visit dontplayskinlab.com or buy from us, how we use it, and the choices you have.
Information we collect
- Information you give us: your name, shipping and billing address, email, phone number (if provided), order details, and any messages you send us.
- Payment information: handled directly by our payment processor. We receive only limited details, such as the card type and last four digits, so we can confirm your order.
- Technical information: our web host automatically logs basic data such as IP address, browser type, and pages visited, used to keep the Site secure and working.
- Cart storage: your browser saves your cart contents on your own device so it is still there when you return. This information is not sent to us.
How we use your information
- To process, ship, and support your order
- To answer your questions and handle returns
- To prevent fraud and respond to payment disputes
- To send order and shipping updates
- To send marketing emails, only if you choose to sign up. Every marketing email includes an unsubscribe link.
- To keep records required for tax and accounting purposes
We do not sell your information
We do not sell, rent, or trade your personal information. We do not use it for targeted advertising.
Who we share it with
We share information only with service providers who help us run the store, and only what they need:
- Our payment processor, to take payment and prevent fraud
- Shipping carriers, to deliver your order
- Our website host, to operate the Site
- Our email provider, if you join our list
- Authorities, when required by law or to protect our rights
Cookies and tracking
We do not use advertising cookies or cross site tracking. If we add analytics or advertising tools in the future, we will update this policy first and tell you how to opt out.
How long we keep it
We keep order records as long as needed to fulfill your order, handle returns and disputes, and meet tax and legal record keeping requirements. We delete or anonymize information we no longer need.
Security
We use secure (HTTPS) connections and trusted providers to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and limit who can access it.
Your choices and rights
You can ask us to show you the personal information we have about you, correct it, or delete it, subject to records we must keep by law. You can unsubscribe from marketing emails at any time. Depending on where you live, including New Jersey, you may have additional privacy rights under state law. Email us and we will respond within 45 days.
Children
The Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Changes
We may update this policy. The effective date at the top shows the latest version.
Contact
Don't Play Skin Lab
Email: hello@dontplayskinlab.com
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Shipping & Returns
Effective October 8, 2026
Shipping
- We ship within the United States only.
- Orders ship within 3 business days. Every order is packed by hand.
- Shipping is free on orders over $50. Shipping cost for smaller orders is shown at checkout.
- Every order ships with tracking. You'll get your tracking number by email.
- Body butters can soften in hot weather. A butter that melted and firmed again in transit is still safe to use and is not a defect. Stir or chill it briefly to restore its texture.
Lost or delayed packages
Once a package is handed to the carrier, delivery timing is up to them. If tracking shows no movement for 7 days, email us and we'll open a claim with the carrier. If tracking shows "delivered" but you can't find your package, check with neighbors and your local post office. Please double check your address at checkout; we are not responsible for packages sent to an address entered incorrectly.
Returns
For health and hygiene reasons, we cannot accept returns of opened or used skincare products or candles.
- Unopened products: you may return unopened, unused items in original condition within 7 days of delivery for a refund of the item price. Email us first to start a return. Return shipping is paid by the customer.
- Damaged, defective, or wrong item: email us within 3 days of delivery with your order number and a photo. We'll send a replacement or refund.
Refunds
Approved refunds go back to your original payment method within 10 business days after approval. Original shipping charges are refundable only for damaged, defective, or incorrect items.
Order changes and cancellations
We can change or cancel an order only within 24 hours of placing it and before it ships. Email us as soon as possible.
Contact us first
If anything is wrong with your order, email us before contacting your bank. We'll make it right faster.
Email: hello@dontplayskinlab.com
Include your order number and, for damaged items, a photo.
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Product Safety & Disclaimer
Effective October 8, 2026
Cosmetic disclaimer
Our products are cosmetics. They are not intended to diagnose, treat, cure, or prevent any disease. Statements on this Site have not been evaluated by the Food and Drug Administration. If you have a skin condition, talk to a healthcare provider before use.
Patch test first
Natural ingredients and essential oils can still cause reactions. Before using any product for the first time, apply a small amount to your inner arm and wait 24 hours. Stop using any product that causes redness, itching, or irritation.
Allergens
- Shea butter comes from a tree nut, and coconut is identified by the FDA as a tree nut. Check with your doctor before use if you have a tree nut allergy.
- All skincare is scented with essential oils, listed by name on the label, except Whipped Vanilla Bean Body Butter, which is scented with real vanilla bean and no synthetic fragrance, and Unicorn Butter, which uses our Rainbow Dream fragrance blend. Every fragrance we use, in Unicorn Butter and in our candles, is phthalate free.
- Every ingredient is listed on each product page and label. Review it before use.
General use
- For external use only. Avoid eyes, broken skin, and mucous membranes.
- Keep out of reach of young children and pets.
- If you are pregnant, nursing, or have a medical condition, ask your healthcare provider before using products with essential oils.
- Eucalyptus Chest Rub is a balm and is not a cold or cough remedy. The balm is made with all natural ingredients and scented with essential oils. For adults only. Do not use on children, on the face, or under the nose.
- Body soap and balms can make tub and shower surfaces slippery. Rinse surfaces after use.
Storage and shelf life
Store products in a cool, dry place away from direct sun. Use butters and balms within 9 months of the date on the label. Use clean, dry hands to scoop products.
Candle safety
Candles are for scenting the room only and are not for use on skin.
- Never leave a burning candle unattended.
- Keep away from children, pets, drafts, and anything flammable.
- Burn on a heat safe surface. Trim the wick to 1/4 inch before each burn.
- Burn no longer than 3 hours at a time. Stop burning when 1/2 inch of wax remains.
Questions
Email: hello@dontplayskinlab.com